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Shipping & Delivery

Shipments, unless otherwise agreed, will be made by transporters defined by the andtheknife.com

AndTheKnife.com is a trademark of Jdea Sagl licensed to JTrade Srl

SHIPPING COST:

The shipment will be made by courier BRT (Bartolini) , the costs are as follows:

  • postage costeuro 8,50 (for one or more items purchased);
  • shipping is free for purchases exceeding a fixed amount of EUR 50;
  • all shipments insured with us travel without additional expenses on your part. With us you are guaranteed 100%;

IMPORTANT:

Our company uses an innovative economic policy for the maximum reduction in operating expenses, virtually eliminating the warehousing costs and inventory holding , to the benefit of the prices offered to the public, which in this way can be the best market.

The delivery timing vary from three days to four weeks (normally never more than 3 weeks), the availability reported on items means at our warehouse and at our suppliers.

 
So your order can be processed with more time than another online store, but it was decided to give more choice to our customers at the expense of speed
you can see our prices, which are not comparable with any other industry shop.

Informazioni per il consumatore a Norma del Decreto legislativo 22 maggio 1999, n. 185 (in Gazz. Uff., 21 giugno, n. 143). - Attuazione della direttiva 9l/l/CE relativa alla protezione dei consumatori in materia di contratti a distanza.

The service provider or products is Jtrade S.r.l., with registered office in Via Fratelli Rosselli, 38 - 21018 Sesto Calende (VA).
In accordance with Article 5 of Legislative Decree 185 of 1999, the customer has the possibility to withdraw from the contract / order stipulated on the Internet without penalty and without giving any explanation, in compliance with the following conditions.

The right to cancel contract:

•For lack of the essential integrity of the property (the packaging and / or its contents)
• Using any part of the property and any supplies
• The lack of external and / or internal packaging
• The absence of product components (accessories, cables, manuals, parts ...)
• The product is damaged for causes other than its transport.

In the case above, the Trade srl will return the purchased goods to the supplier. They can not exercise the right to cancel customers who purchase with VAT and those who buy customized goods. 
In order to exercise this right of withdrawal within a period of 10 (ten) business days from receipt of the products ordered, the customer must send to the address below by registered letter with return receipt. The communication can be sent, within the same period, by telegram, telex, facsimile, provided it is confirmed by registered letter with acknowledgment of receipt within 48 hours.

The communication must contain: 
1. the wish to avail oneself of the benefits granted by Legislative Decree no. 185 of 22 May 1999 
2. the indication of the/the product/s for/ i where / i is decided to exercise the right of withdrawal 
3. the data relating to your bank account (in order for the return of the sum).

To obtain a refund of the amount paid, customers will have at their own expense, return the products purchased at the following address: Jtrade S.r.l.  Via Fratelli Rosselli, 38 - 21018 Sesto Calende (VA) Italia

The return shipment must be made within ten working days of receipt of goods and may be effected by any carrier / courier / shipping company of the customer's choice.

Of refund of amount paid: Trade srl refund the amount paid by bank transfer (or other form of payment) as soon as possible, and within 30 days of receiving the communication. 
The refund refers to the price of the product / s made / i.

It is expressly understood that the expenses incurred to return the product to Jtrade srl will be borne by the customer.


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