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Shipping & Delivery

Shipments, unless otherwise agreed, will be made by transporters defined by the andthknife.com (AndTheKnife.com is a trademark of Jdea Sagl)

Shipping Cost
The shipment will be made by express courier, the costs are as follows:
• 14,00 € (for one or more lots) in any European country
• shipping is free for purchases exceeding a fixed amount of EUR 180;
• all shipments insured with us travel without additional expenses on your part. With us you are guaranteed to 100%;
• Shipment cash on delivery (only in Italy ), which is when the payment is made upon delivery, involves a premium of € 7.00 in addition to the total expenses.

Important
Our company uses an innovative economic policy for the maximum reduction of operating costs, virtually eliminating the warehousing costs and inventory held for the benefit of the prices offered to the public, which in this way may be the best in the market.
The delivery timing will vary from three days to four weeks (normally never more than 3 weeks), the availability reported on items means at our warehouse and at our suppliers.
So your order can be processed with more time than another online store, but it was decided to give more choice to our customers at the expense of speed
you can see our prices, which are not comparable with any other industry shop.
Information for the consumer in accordance with Legislative Decree of 22 May 1999, n. 185(in Gazz. Uff., June 21, n. 143). - Implementation of directive 9l / l / EC on the protection of consumers in respect of distance contracts.
The supplier of the services or products is Jtrade srl, with registered office in Via Fratelli Rosselli, 38 - 21018 Sesto Calende ( VA ).
According to Article 5 of Legislative Decree 185 of 1999, the customer has the option to terminate the contract / order stipulated on the Internet without penalty and without giving any explanation, in compliance with the following conditions.

The right of withdrawal:
• For lack of the essential integrity of the property (the packaging and / or its contents)
• Usage of part of the property and any supplies
• The lack of external and / or internal packaging
• The absence of product components(accessories, cables, manuals, parts...)
• the product is damaged for causes other than its transport
In the case above, Jtrade srl will return the purchased goods to the supplier.  Customers who purchase with VAT and those who buy customized goods cannot exercise the right to cancel the order.
In order to exercise this right of withdrawal within a period of 14 (fourteen) working days from receipt of goods ordered, the customer must send to the address below by registered letter with return receipt. The communication can be sent, within the same period, by telegram, telex, facsimile, provided it is confirmed by registered letter with acknowledgment of receipt within 48 hours.


The communication must contain:
1. the intention of using the benefit granted by Legislative Decree no. 185 of May 22, 1999
2. details of the product /s for where it is decided to exercise the right of withdrawal
3. The data relating to your bank account (in order for the return of the sum).


To obtain a refund of the amount paid, customers will have, at their own expense, return the products purchased at the following address: Jtrade srl Via Fratelli Rosselli, 38 - 21018 Sesto Calende ( VA ) Italy tel. +39 03311785900
The return shipment must be made within ten working days of receipt of goods and may be carried by any carrier / courier / shipping company of the customer's choice.


Modality of refund of amount paid: Jtrade srl will refund the amount paid by bank transfer (or other form of payment ) as soon as possible, and within 30 days of receiving the communication.


The refund refers to the price of the product /s ordered


It is expressly understood that the expenses incurred to return the product to Jtrade srl will be borne by the customer.


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